Summer’s here and the time is right to talk about how making a real difference to clients’ lives truly does matter.
Since we last wrote in March, the TVM team has been kept fully booked, with installation, maintenance and servicing of equipment for our loyal clients. And we’ve embarked upon a number of new opportunities in the private sector, providing assistive technology and mobility solutions.
Read on to find out how we’ve been making a difference.
Paying it forward is our gift to the charities we support
Kind words received from Trewan Sands Trust: “Since 2013, TVM has shown continued loyal support for our charity which allows us to make an enormous difference to the lives of the children and families that we help by giving them ‘Memories to Cherish’.
Your support has enabled us to offer holidays to our families and to fund activity days, as well as being able to increase the number of ‘Memories to Cherish’ family holidays.
It is vital to have a good relationship with companies like TVM to enable us to continue supporting our families.”
Faced with the challenge of improving accessibility for students with disabilities led Pates Grammar School in Cheltenham to seek our advice and support.
Being able to get around school with ease is something most students take for granted. Imagine you are wheelchair bound and you want to arrive at class on time however you’re faced with the challenge of heavy doors to open or ask for assistance to open.
“The work delivered by Kevin and his team was excellent. They listened and identified our immediate need and provided an easy to use solution –fitting button operated door openers in the busiest traffic areas in the school. TVM is brilliant at understanding the customer’s point of view and they deliver a highly personal service”.
When did you last let your clients do the talking for your business?
Getting testimonials and feedback creates impact. Why? Because it gives your clients permission to promote how great your service and organisation is.
We use different ways to gather this vital information such as WHICH and Facebook.
As well, many of our clients choose to share kind words via email or letter.
Client feedback continues to help us develop our team, our systems and processes, and grow our business.
We’d love to hear how you gather testimonials and feedback in your business or organisation. How easy is it for clients to share their comments? How do you use the information?